GRIFD-20 FOR COVID-19

Plan and measures under COVID – 19

We at GRIFID Hotel have always been gloried in TRUST by our valued guests and partners for offering quality and highly varied product, for emotional and unforgettable holiday experrience.

In this specific moment TRUST US as usual!  We have prepared and organized a strict action plan for operation under COVID – 19, which will ensure the wellbeing of our guests, employees and partners. We are doing everything we can to ensure your travel safety based on the recommendations of the National crisis headquarter, WHO, CDC, Ministry of Health, Ministry of Labor and Social Policy! We will continue to update this page with the latest information that will be separately quoted at the end of the page for your ease.

Published 01.05.2020

STAFF:

  • Personal protective equipment for all employees in the different hotel departments;
  • Training of staff in the special code of practice and behavior at work and after;
  • Daily health screening  of staff before entering the workplace;
  • Appointment of dedicated crisis team of upper level management and department heads to follow-up and control the implementation of all measures.

FRONT OFFICE:

  • Digital presentation of the entire hotel information – menus, programs, maps etc.;
  • PVC protectors at the reception desk;
  • Personal service upon check-in to ensure safe distance;
  • Personal assistance by GRIFID concierge throughout the stay.

GUEST ROOMS & COMMON AREAS:

  • Housekeeping team and cleanliness have always been top rated and recommended by our customers in review portals.
  • COVID–19 guest kit upon arrival in each room- equipped with disposable gloves, masks and hand disinfectant;
  • Regular disinfection and cleaning of critical points in hotel rooms - door handles,  remote control, telephone, mini bar, switches, wardrobe and drawer handles, bathroom;
  • Frequent disinfection and cleaning of common areas critical points: lift buttons, handrails, corridors, WC, luggage room, door handles etc.;
  • Training of Housekeeping staff by professional companies for hotel complex hygiene (Ecolab, Diversy);
  • Decorative bed covers, cushions and other textiles are temporary removed from the rooms;
  • Disinfection stations in place in common areas (lobby, restaurant and bar entrance, mini club, spa center, fitness, swimming pools and relax zones, sport fields etc. ).

FOOD & BEVERAGE:

  • Many years of experience in All Inclusive a la carte. GRIFID Hotel Metropol being the first  hotel in Bulgaria under such kind of operation;   
  • A la carte restaurants and closed buffets served by our staff;
  • QR code menu for all F&B outlets;
  • Condiments and cutlery in individual package;
  • Special arrangement of tables, keeping a social distance.

SPA:

  • QR code menu for spa procedures;
  • Preliminary reservations for spa services including those of sauna, steam baths etc.;
  • Special procedures for disinfection of fitness rooms, swimming pools, treatment rooms and equipment.

MINI CLUB & SPORT:

  • Individual materials for creative activities for the young guests in house;
  • Keeping social distance during organized activities with adults and children.

SWIMMING POOL, BEACH, AQUAPARK:

  • Special arrangement of sunbeds and umbrellas, keeping a social distance;
  • Disinfection stations for guests disposal;
  • Regular disinfection and cleaning of sun chairs, tables and mattresses.

 

GRIFID HOTELS! 

YOUR SAFE HOLIDAY. OUR MISSION.

PLACE YOUR TRUST IN US!