Grifid hotels with five "Sunny Heart Awards" by Thomas Cook
For the fourth time Thomas Cook awarded the most popular hotels of Thomas Cook Signature, Neckermann Reisen, Öger Tours and Bucher Reisen customers with the Sunny Heart Award. The handover of the heart-shaped trophies to the first place winners took place in the festive setting of Thomas Cook's own Retail Fair the TravelConneXion in Frankfurt on the 3rd of November 2018.
In order to determine the winners of the Sunny Heart Awards, a shortlist of hotels based on customer feedback was created. To make the list the hotels had to receive a minimum satisfaction rate of at least 90 percent and an above-average Net Promoter Score (NPS) of at least 40 in the Thomas Cook Customer Satisfaction Survey. The more than 600 hotels meeting these criteria were afterwards voted on by travel agencies throughout Germany to choose their favorite hotels within the different categories. Only the Top 5 hotels worldwide in each category receive the Sunny Heart Award as well as the golden logo in the German 2019 brochures.
Grifid hotels were honored with 5 awards and thus proved to be a leader for quality in Bulgarian and world tourism.
Grifid hotel Vistamar together with SENTIDO Marea (owned and managed by Grifid hotels) ended up in the TOP 5 hotels in the category “Southern Europe” and each earned the Sunny Heart Gold Award. Grifid hotel Metropol received the Silver winner prize in the same category as well as Grifid hotel Bolero, which also became a Silver winner in the “Family” category.
Thank you for your trust and support! We will keep on doing the best, because this is YOUR HOLIDAY. OUR MISSION.